The tsunami tragedy and the Hurricane Katrina is a shocking reminder that disasters are inevitable and the best way to deal with such an ordeal is by diligent planning and management of all potential disaster scenarios.

This has propelled Basis Bay, having an accomplished reputation in Disaster Recovery Services and Business Continuity Planning, to embark on a crusade to provide recovery solutions for Contact Centres.

The Contact Centre is identified as one of the essential operational units that can impact an organisation when a disaster occurs. This service provides organisations a continuum in their contact centre activities at a remote location/ site to minimise the impact and loss due to disruption.

The Basis Bay Contact Centre recovery site can also be utilised for contact centre spill over as well as to make available short and long term telesales and telemarketing projects upon customer's request. The site not only provides disaster recovery services locally but also internationally, specifically for countries like India and China.

Basis Bay couples it's Contact Centre Recovery Solution with specialised Contact Centre and Helpdesk outsourcing solutions via trained internal sources and external contact centre partners complementing it with other ICT Solutions.

Discontinuance of your contact centre activities may result in direct financial loss and legal obligations plus other intangible loss such as good will, future business opportunities, etc.

Basis Bay's conceptualisation to beef up an end-to-end recovery plan and strategy to ensure business continuity, for its established clientele has materialised in the form of an amalgamation of traditional Data centre / IT Recovery services, along with its newly launched Contact Centre Recovery Solution recently.