Managed Maintenance Services

Comprehensive One-stop, Maintenance solution to manage multi-platform IT environment

Basis Bay offers Managed Maintenance Services (MMS) that allows organisation to outsource multi-platform enterprise hardware and their systems maintenance to a single vendor, with a standardised service level agreement (SLA). MMS is a comprehensive support solution that maximises your IT investments while delivering critical business value to your organisation.

We strongly believe that by consolidating your hardware and software support, you will be able to streamline manageability, improve productivity and increase efficiency, simultaneously reducing cost.

Our MMS comprise of remedial maintenance, preventive maintenance and replacement of parts to keep your equipment in good operating condition. Experienced engineers assist companies on per call basis, or annual hardware maintenance contract. 24 x 7 helpdesk support is available for warranty issues.

In addition, organisation could also subscribe to our maintenance and support services for selected platform for brands such as IBM, HP, HDS, SUN, etc.

Basis Bay's large inventory of equipment and peripherals coupled with our global outsourcing capabilities enable us to support the requirement for placement of critical parts and provide on-site spare parts. Our alliances and partnership with recognised brand names, allow us to provide your organisation a more cost-effective aquisition of enterprise hardware equipment.




Basis Bay Sdn Bhd
No 6 Jalan Pengacara U1/48
Temasya Industrial Park
40150 Shah Alam
Selangor Darul Ehsan
Malaysia

Tel: 603-7620 6250
Fax: 603-7620 6248
Email: info@basisbay.com
Website: www.basisbay.com

Customer Benefits

  • A single source and contract for all enterprise hardware maintenance, regardless of manufacturer or model type
  • Monthly report for management on our performance as per SLA
  • Flexibility to customise services to match company's needs and budget
  • Ability to focus resources on core business function
  • Reduce operating costs
  • Services are delivered both via helpdesk response and on-site service
  • Critical spares held locally on-site to comply with SLA

Why Basis Bay?

  • Highly trained technical personnel
  • Years of experience in securing high success rates when it comes to delivering service levels
  • One of only a few organisations in the industry internationally able to provide multi-platform hardware maintenance in environments demanding flexible coverage options
  • Currently the only third-party vendor to maintain enterprise servers including mainframes for large government and financial institute both locally and regionally
  • Extensive parts inventories at various locations
  • Wide range of maintenance services, including on-site engineering support, relocation, staging, warranty and hardware upgrades
Disclaimer: Basis Bay maintains this newsletter for your information, education, communication and personal enjoyment. While Basis Bay uses reasonable efforts to ensure that the information and materials contained in this newsletter are current and accurate, Basis Bay makes no representations or warranties as to the accuracy, reliability or completeness of the information. Basis Bay expressly disclaims liability for any errors or omissions in the materials contained herein.

All IBM, HP, SUN, Compaq, Hitachi, EMC trademarks are used under license and are trademarks or registered trademarks of IBM, HP, SUN, Compaq, Hitachi, EMC in Malaysia and other countries. Products bearing IBM, HP, SUN, Compaq, Hitachi, EMC trademarks are based upon an architecture developed by IBM, HP, SUN, Compaq, Hitachi, EMC. All other trademark are registered trademarks of their respective companies.

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