Basis Bay's ITSM services help organisations manage and optimise their IT operations through structured service management processes, proactive support and continuous improvement.
Our services are designed to improve service quality, operational efficiency and user experience while ensuring IT services remain aligned with business requirements.
Reducing middleware operational costs through efficient platform management and optimisation, including the ability to waive reinstatement and backdated charges when renewing licenses, allowing organisations to resume support without additional financial burden.
Enabling reliable communication between applications and systems across complex enterprise environments.
Ensuring stable middleware performance through proactive monitoring, maintenance, and expert support.
Improving middleware operations through structured management and streamlined processes..
Extending the usability and performance of middleware platforms through continuous optimisation and expert support.
Our technical team and partners provide IT Service Management (ITSM) support for end user devices such as desktops, laptops, printers and more.
Ready-to-deploy inventory ensures quick response and minimal downtime.
Worldwide network enables us to place critical parts and provide on-site spare parts.
Choose an annual maintenance contract or a per-call basis that fits your needs.
Round-the-clock support from our expert helpdesk team, anytime, anywhere.
Basis Bay provides EUC support to help enterprise users stay productive through responsive service desk coordination, remote support, onsite dispatch and device lifecycle support.
IMACD (Install, Move, Adds, Change, Decommissioning) | EUC – End User
Enterprise offices, branch networks, regional operations and environments with distributed end users.
Reduce user downtime, simplify support coordination and improve service visibility across locations.
Desktops, laptops, workstations, thin clients
Printers, scanners, monitors, docks, accessories
Installation, relocation, addition, modification, and decommissioning services, including WiFi services, Data Centre (DC) services, and conference room setup
Remote support, onsite support and engineer dispatch
Incident management and request fulfilment
Ticket monitoring and SLA coordination
Field engineer assignment
Parts or replacement coordination where applicable
Service reporting & closure documentation
Users get support faster
IT teams gain better visibility
Operations reduce disruption from device issues
